- support@accpl.co.in
- 77, West Gate Point, RV Road, Bangalore 560004
0
+
Talk To An Expert
+919845003607
Since 2006
Find The Right Call Center Service For Your Business
At Alpha, we redefine customer engagement. With a team of highly skilled professionals, cutting-edge technology, and a commitment to excellence, we deliver exceptional call center services tailored to your business needs.
About Us
We Are The Best Call Center Service For Your Business
- 360o Omnichannel support
Omnichannel support refers to a customer support approach that integrates various communication channels to provide a seamless and consistent experience for customers when they interact with a company. Omnichannel support aims to unify these channels to ensure a cohesive and efficient customer service experience.
- Multilingual Support
Implementing multilingual support in a call center requires careful planning, resources, and a commitment to meeting the unique needs of diverse customer segments. We Support Assamese, Bengali, English, Gujarati ,Hindi, Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil and Telugu
We Are Open For Opportunities!
We are seeking dedicated and empathetic individuals to join our dynamic call center team as Customer Service Representatives
Why Choose Us
We Are Focused On Making Your Process A Success
Our dedicated team of professionals is the backbone of our success. With expertise in customer support, Tech Support, commerical support BPO, KPO and lead generation, they are committed to delivering outstanding results and brand elevation.
0%
We Have 92% FCR - First Call Resolution
FCR is a key performance indicator used in customer service and support to measure the effectiveness of resolving customer issues or inquiries during their initial contact with a company. In essence, it signifies the ability to address a customer's problem or question to their satisfaction without the need for follow-up calls or further escalations.
0%
Average Net Promoter Score of 94%
NPS is a useful metric, it should be used in conjunction with other customer feedback and performance metrics to gain a comprehensive understanding of customer satisfaction and loyalty. Additionally, organizations should take action based on NPS feedback to address the concerns and needs of customers, ultimately striving to improve their scores and overall customer relationships.
Our Services
What Service We Offer
We leverage the latest technologies and software to ensure streamlined and efficient processes. Our investment in technology allows us to stay ahead in the industry and provide our clients with innovative solutions
Inbound Call Center
we understand the importance of a seamless inbound call experience. Our team is trained to handle a wide range of queries, provide technical support, and assist with order processing. With us, you can be sure your customers are in good hands.
Outbound Call Center
Whether you need to reach out to potential clients, conduct surveys, or schedule appointments, our outbound calling services are designed to help you achieve your goals. We provide outbound solutions to boost your business.
Customer Support
Outsource your customer support needs to us and watch customer satisfaction soar. Our team is well-equipped to handle inquiries, resolve issues, and leave your customers with a positive impression of your brand and products.
Support Services
Our team comprises highly trained and skilled professionals who are experts in their respective fields. Whether it's customer support, data entry, IT services, or any other BPO requirement, our team is equipped to handle it with precision
Lead Generation
Finding and nurturing leads can be a time-consuming process. Let us handle it for you. Our lead generation experts will identify potential clients and help you convert them into loyal customers by up selling or cross selling your products and services.
Social Networking Support
Omnichannel support ensures that the company's messaging, branding, and responses are consistent across all channels. This consistency helps maintain a strong brand identity and builds trust with customers
Needs Experience Call Center Services?
Ready to transform your customer service? Get in touch with us today for a free consultation. We're here to answer your questions and discuss how Alpha can tailor our services to meet your specific needs.
How We Work
We Communicate To Get Your Business to The Next Level
Our dedicated team of professionals is the backbone of our success. With expertise in customer support, telemarketing, and lead generation, they are committed to delivering outstanding results.
0
+
Years of Experience
0
+
Calls Per Day
